Phone Calls

I have a medical question about my child, what should I do?
Our staff is available by phone during our office hours: 8AM – 5PM Monday-Friday and 9AM-12PM on Saturday.

1. When you call, you will be asked to leave a brief message with the receptionist. Alternately, you may follow the prompts on our phone system and may leave a message directly on the nurse’s voicemail.
2. Please provide a phone number at which you may be reached during the day.
3. Your message will be handled by a phone nurse who will return your call as soon as they are able. Please know that our call volume can be very high at times; however, your call will be returned before the end of the day.
4. If you do miss the nurse’s call, she will leave a voicemail asking you to call back. At this time we will attempt to page the nurse. However, there are times when the nurse is not available to pick up these paged calls, if this happens, we will let the nurse know that you returned her call and she will call you back as soon as she is able.

Also, be sure to check out our website: www.premierforkids.com. We have partnered with Pediatric Web to bring you a quick symptom and a quick medicine/dosage guide.

What should I do if I have a medical question and your office is closed?
We offer triage services through Children’s Mercy in the event that you need urgent assistance when we are not in the office. You may follow the prompts from our primary phone number to be connected to this line. There will be a fee assessed for using this service.

Can I speak directly to my doctor over the phone?
When you call our office, the receptionist will ask to take a brief message. The phone nurse will return your call and acquire additional information to share with your child’s doctor. The phone nurse may be asked by your doctor to help you directly. However, if it is still necessary to speak directly with your doctor, the phone nurse will discuss the available options with you at that time.